Return & Refund Policy

You may request a return within **30 calendar days after delivery**. The product must be unused, unmodified, unsharpened, and in the condition received, with all original packaging, cases, accessories, manuals, and proof of purchase.

Handling only as reasonably necessary to inspect the product is permitted where required by law. A product showing signs of cutting, wear, damage, sharpening, adjustment, alteration, misuse, or missing components may be refused or subject to a reduction in refund where permitted by law.
 

Unless an item arrived defective, damaged, incomplete, or incorrect, we do not accept returns of:

- opened, installed, or used replacement blades, for safety and hygiene reasons;
- personalized, engraved, custom-made, or specially configured products;
- gift cards;
- products marked “Final Sale” before purchase; or
- products purchased from another retailer.

These restrictions do not limit rights that cannot lawfully be excluded.
 

Before returning anything, email **nelsoncut8@gmail.com** with your order number, purchaser name and email, item, reason for return, and photographs or video if the item is defective, damaged, incomplete, or incorrect.

If approved, we will provide return instructions and the correct return address. **Do not send a product to the address on the original shipping label and do not return anything without authorization.** The return location may depend on the product, delivery destination, and fulfillment location and may be in the United States or China. Contact us before purchasing if you need confirmation of the applicable return country.
 

For a change-of-mind return, the customer is responsible for return postage, packaging, insurance, customs documentation, and risk of loss until delivery to the authorized return location. Original shipping charges are not refundable except where required by law.

If we confirm that the product arrived defective, damaged, incomplete, or incorrect, we will provide an appropriate remedy and cover reasonable return shipping when a return is required. Do not discard the product or packaging until our review is complete.

Use a trackable and insured service. We are not responsible for a return lost or damaged before reaching the authorized return location.
 

Inspect the order promptly. Contact us preferably within **7 calendar days after delivery** and provide clear photographs of the product, packaging, shipping label, and problem. We may provide a repair, replacement, missing component, partial refund, or full refund according to the circumstances and applicable law. The seven-day reporting request does not remove any non-waivable legal rights.

We will inspect an authorized return after it arrives. If approved, the refund will be issued to the original payment method within **10 business days** after inspection. A bank or payment provider may need additional time to post it.

Import duties, taxes, brokerage charges, currency-conversion fees, and other third-party charges are not refundable by Nelson Cut. Contact the relevant authority or provider to determine whether reimbursement is available.

We do not normally offer direct exchanges. Return an eligible item and place a new order after approval.

Contact us immediately to request cancellation or an address change. We will try to assist but cannot guarantee a change after fulfillment begins. Once shipped, the order must follow this return process.

If an order is returned because of an incorrect address, refusal, failed delivery, or unpaid import charges, actual outbound shipping, return shipping, customs, and handling costs may be deducted from the refund where permitted by law.
 

Where applicable distance-selling law applies, consumers in the European Economic Area or United Kingdom generally have the right to cancel an eligible online purchase without giving a reason within 14 days after delivery. Notify nelsoncut8@gmail.com within that period and return the goods within the legally required time.

Nothing in this Policy excludes, restricts, or replaces any statutory warranty, guarantee, cooling-off right, or consumer remedy that cannot lawfully be excluded. Mandatory local law controls where it provides greater protection.